What is this privacy policy for?

Kravens Limited (Registered office: 19b Craven Road, London, W2 3BP Company Reg: 8880147) is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.

The purpose of this privacy policy is to give you a clear explanation about how Kravens Limited use personal and behavioral information we collect from you when you use our website kravens.co.uk.

It is important for you to read this policy in full to understand what information we hold about you, how we may use it and how you can access, update and delete your personal information. By accessing and using our Website, you are agreeing, or have agreed to, be bound by the Website Terms and Privacy Policy, and you consent to Kravens Limited holding, processing and transferring any personal information that you provide Kravens Limited, as set out in this Privacy Policy.

If you don't have time to read the whole policy now, here are the main reasons we collect different types of information about our users:

  • To help us monitor and improve our Website
  • To provide you with a more personalized experience, such as making property suggestions that are relevant to your search criteria
  • To send you details about our related services, where you have signed up to receive such marketing communications
  • Keep the Website secure and prevent fraud

Should I read any other information or terms?

Whenever you use our Website, information may be collected through the use of cookies so you should read our Cookie Policy (COOKIES) for more information about this.

If you're interested in the legal recommendations, we recommend visiting the Information Commissioner's Office website (http://www.ico.org.uk) The ICO regulates data protection and e-privacy in the UK so there is lots of useful guidance about this on their website.

What are Kravens Limited’s privacy principles?

Kravens Limited's privacy principles, in respect of how it collects, uses and manages your personal information, are summarized as follows:

When we ask for data it's to give something back.

Registering for an account on our Website gives you access to a growing number of benefits, such as creating property alerts and saving properties that are of interest. Asking for your name means we know how to talk to you. Knowing your address helps us to allocate the most appropriate member of our team to help you with your property needs and your contact details enables us to contact you regarding our services.

We are clear on what data we hold and what we do with it.

In collecting and using your personal information, we will be clear about what we are doing and make sure that you understand the way in which we are using it. Also, we won't sell your information to anyone.

You control the data we hold on you.

If requested, we will delete your personal information securely and swiftly and some of the information we hold on your activity on our Website will be anonymised, so we won't know it's yours.

We have in place appropriate security measures to protect your information from unauthorised access and will only work with third parties necessary to the completion of any services you requested from us.

Compliance with laws and your rights

There are various laws and regulations which apply to data protection and data privacy including the General Data Protection Regulation (GDPR) 2016, further detailed information on these specific rights can be found at the website of the UK Information Commissioners under www.ico.org.uk. Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be updated or amended from time to time).

At Kravens Limited, we make sure we stick to these data protection and e-privacy laws. As mentioned above, information about the laws, and your rights, can be found on the ICO's website - www.ico.org.uk.

You have the right to ask us not to process your personal information for marketing purposes. This can be done by checking or unchecking relevant boxes on our web forms, unsubscribing via any marketing emails we send, or contacting us at info@kravens.co.uk

You have the right to ask us to request the cessation of data processing or removal of your details you can can do this by contacting us at info@kravens.co.uk, when contacting us please stipulate which part/parts of Kravens Limited your request is regarding.

If you are not satisfied with the way in which your information is/has been handled then you have the right to lodge a complaint to the Information Commissioner's Office www.ico.org.uk

What information will Kravens Limited collect about me?

Kravens Limited may collect and hold the following information about you:

  • Information you provide to us such as when you complete a digital service enquiry form, or register for an account, email notifications and/or newsletters (e.g. registering on kravens.co.uk to access the account area and/or subscribing to property alerts). On registration with Kravens.co.uk, we currently ask for your first and surname, your email address, telephone, house number and postcode, and a password. We ask you for this information so we can offer you relevant local content, information or services. We will always be clear about how this information will be used.
  • Information we collect using cookies or similar technologies stored on your device are about how you use our Website. Cookies are very useful and do lots of different jobs which help to make your experience on our Website as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improve your user experience. We provide much more information about how we use cookies and other similar technologies in our Cookie Policy.
  • Kravens Limited may decide to display 3rd party tracking numbers across marketing channels to identify which services and contact methods are most popular so we can ensure each is adequately serviced. The following is tracked on such tracking numbers; the number dialled, the diallers’ number, the time of the call, the length of the call and a recording of the call. The call recording is stored by default for a period of 30 days. We track this data as it aids staff training on how best to service our customers. You have the right to ask us not to track your personal information for marketing purposes. This can be done by contacting info@kravens.co.uk; to request a different non-tracking telephone number and / or the removal of your details.
  • Any other information that you choose to send to us.

Information from our web servers' logs, such as IP addresses

This is used by us (Kravens Limited referred to as ‘us’ and ‘our’) to analyse activity on all our Website. For example, this helps us to look at the number of visits to specific pages to evaluate if we have sufficient infrastructure to support and maintain a great experience for our visitors. We may also collect, store and use the following kinds of information: Information about your computer, your visits to and use of this website (including but not limiting to your IP address, browser type and version, operating system, referral source, length of visit, page views).

Information from social networking sites (such as LinkedIn, Facebook and Twitter)

We collect information from social media activity, including likes, shares and tweets on our Website and about our content on social networking sites.

Transfers of Information Outside the European Economic Area

Your use of our Website may result in the transfer of personal information provided by you across national boundaries. By visiting our Website and communicating with Kravens Limited electronically, you consent to the transfer of your Personal Information outside the European Economic Area but in line with the guidelines of GDPR i.e. to countries that are approved under GDPR for these transfers.

Personal information of others

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

How will we use this information?

Kravens Limited will only hold and process your data in line with our legal obligations and the legitimate interests of Kravens Limited. We use the information we collect about you in the following ways:

  • To help us to monitor, analyse and improve our Website. This information helps us to understand which content and services are most interesting, helpful to our users and if they are shared via social networks. The information also helps us to identify when errors occur within our Website and test different versions of a page or feature to see which one works best. All of which helps us improve our Website for our users.
  • To provide you with a more personalised experience. By looking at the information we have about you, we can create a more tailored experience. For example, we will do this by making property suggestions.
  • To inform the way we commission future content at Kravens Limited. We will use aggregated and anonymous user data to help our Digital Marketing team understand what type of content our users like so that they can make more in the future.
  • To market services to you. We will send you information about our Website and Services or other marketing activities but only where you have agreed to receive these from us and for the purposes stated at the collection point. We will email you or send you other marketing communications relating to Kravens Limited services which we think may be of interest to you, by post or, by email or similar technology such as online display advertising. You can inform us at any time if you no longer require marketing communications. For instance, to provide you with password reminders or to contact you about services you have submitted to us via our Website so that we are able to deliver these services to you.
  • We may also invite you to participate in surveys from time to time to help us understand what you think about our programmes, products and services, and in turn make them better.
  • When you have consumed a Kravens Limited Service, your email address will be sent to a 3rd party feedback company. Who may follow up your service with one email asking to give your feedback about your experience. They won't spam you and won't pass your details onto any other party. Kravens Limited may use the feedback you provided for Marketing purposes if you do not wish us to use your details for marketing purposes please contact info@kravens.co.uk

I am a user aged 16 or under

Please note that you need to be 16 or over to register on any of Kravens Limited Website. If you are aged 16 or under, please speak to your parent/guardian to get their permission before you provide any personal information to Kravens Limited because without this consent, you are not allowed to provide us with personal information. We may also ask for your parent/guardian's contact details so that we can check they are happy for you to use our Website.

Does Kravens Limited privacy policy apply to third party websites or social networking sites?

This policy only applies to our use of your information via the Kravens Limited Website. Therefore, it does not apply to third party websites to which Leaders might provide links or on which Leaders content is embedded. Kravens Limited is not responsible for the privacy practice or content of such websites.

Equally, it is important to note that when you access Kravens Website via a social networking site, such as Facebook or Twitter, that site may also collect and use your information. So, we would advise you to check the privacy policies for those social networking sites and applications to see how your information is being used.

See more about third party cookies in our Cookie Policy

How can I manage cookies?

We provide more information about cookies and similar technologies used on our Website in our Cookie Policy. This also tells you how to control and manage cookies in your browser and how to opt-out of certain types of cookies.

What about spam?

We will only send targeted messages that we feel are relevant and are of interest to you.

Marketing emails you have signed up to will also tell you how you can unsubscribe should you decide that you no longer wish to receive them.

Please note that active clients may receive important information about Kravens Limited Services that they have requested from us (such as changes to the Services themselves or other service administration matters). As an active user, this is not spam.

Will Kravens Limited share my information with anyone else?

Kravens Limited will only hold and process your data in line with our legal obligations and the legitimate interests of Kravens Limited. Kravens Limited commits to keeping your personal information confidential and safe:

Other than is required by law or as set out in this Privacy Policy, Kravens Limited will not disclose, rent or sell the Personal Information to any third party that is not required to fulfil the services requested, without your permission. We may disclose your personal information to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

Employees, contractors and agents of Kravens Limited may be given access to any personal information which Leaders collect but their use shall be limited to performance of their duties in relation to the services provided by Kravens Limited. We contractually require these service providers to safeguard the privacy and security of personal information they process on our behalf in line with GDPR and authorise them to use, disclose and store the information only as necessary to perform services on our behalf or comply with legal requirements.

Kravens Limited will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Information.

Those who have access to your personal information are required to keep that information confidential and are not permitted to use it for any purpose other than that to the services and products offered by the Group or the use of our Website. Once we have received your information, we will use strict procedures and security features to protect data and prevent unauthorised access.

How long does Kravens Limited keep my personal information?

We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected, and in line with the statutory data retention period set by HMRC. Beyond data we are obliged to hold by legal obligation/statute i.e. tenancy and contractual information you have the option to have your data deleted by emailing us on info@kravens.co.uk. When contacting us please stipulate which part/parts of Kravens Limited your request is regarding.

Kravens Limited will remove the personal information when requested by you.

When using our Website anonymised data will be collected to help you navigate the website, we won't be able to recognise that data as yours or contact you from the data collated. Please note if you don't want to continue to receive relevant targeted advertising from our Website after you have left the Website, we recommend that you delete any cookies set on your device. If you want more information on how to manage your cookies, our Cookie Policy can help.

Where we hold other information (resulting from, for example, submitted competition answers) we will keep this for the minimum amount of time necessary for the purposes of running the competition or other relevant purpose.

Please note that if your account appears to have not been used for 2 years, we may try and contact you to check whether it is still in use and/or we may delete it.

Data Controller

Kravens Limited will be what is known as the 'Controller' of the personal data you provide to us. Kravens Limited company registration number is 8880147 and its registered address is: 19b Craven Road, London W2 3BP.

Kravens Limited can be contacted on:info@kravens.co.uk

How can I access and update my personal information?

Kravens Limited recognises the rights of all of our clients under the EU GDPR 2016 and UK DPA 2018, further detailed information on these specific rights can be found at the website of the UK Information Commissioners under www.ico.org.uk

Contact Us and we will be able to update your records on our data management systems - please let us know if the personal information which we hold about you needs to be corrected or updated.

Access to your information

Kravens Limited recognises the rights of all of our clients under the EU GDPR 2016 and UK DPA 2018, further detailed information on these specific rights can be found at the website of the UK Information Commissioners under www.ico.org.uk

If you would like to know what personal information Kravens Limited holds about you, you may make a request to Kravens Limited for copies of this information. You should be aware that we will need to see proof of identity before processing any such request (known as a ‘subject access request'). If requested, Kravens Limited will use all reasonable efforts to supply, correct or delete information about you on file.

All subject access requests should be made in writing and addressed to the Kravens Limited, 19b Craven Road, London W2 3BP.

Changes to this policy

Our privacy policy may change, update or be altered from time to time. Any changes we may make to our privacy policy in the future will be posted on this page. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

How do I contact Kravens Limited if have a question about privacy issues?

If you have any questions or concerns about privacy issues, you can contact Kravens Limited via email at info@kravens.co.uk. When contacting us please stipulate which part/parts of Kravens Limited your request is regarding.

Alternatively send your enquiry to: Kravens Limited, 19b Craven Road, London W2 3BP.